UK Border Agency immigration case work system delayed by one year
19 July 2012
For concise and recent immigration information watch our news.The UK Border Agency's new £385 million Immigration Case Work (ICW) system is one year behind schedule and has exceeded its original budget by £28m, according to the National Audit Office (NAO).
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However, the NAO claimed that the ICW "suffered from a loss of focus, poor governance structures and optimism bias in planning and reporting."
The NAO does acknowledge that the ICW has successfully implemented some important procedures such as the i-Search function that enable caseworkers to access information held across 12 different systems more quickly. However, there has been a significant delay in implementing the ICW system.
"The UK Border Agency and the Border Force deserve credit for taking on an ambitious programme of change, but both organisations face a steep climb to ensure this work delivers both value for money and a good service," Amyas Morse, head of the NAO, said. "The real leadership test will be whether the agency can transform casework processing without relying solely on new IT."
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