UK immigration staff told not to apologise for border delays
01 May 2012
For concise and recent immigration information watch our news.The UK Border Agency (UKBA) has told UK border staff at London's Heathrow Airport to stop apologising for UK immigration delays. UK immigration staff had been handing out leaflets to passengers waiting in queues apologizing for "very long delays" at immigration checks.
- 11 December 2013 Senior businessmen ask for more immigration to UK
- 09 December 2013 UK must match pro-immigration rhetoric with action on visas
- 06 December 2013 Tier 1 PSW or Tier 4 Student? We can help you find a UK Sponsor and Tier 2 visa!
- 05 December 2013 UK minister calls for cap on EU immigration
Delays especially lengthened over the Easter period and the following weeks with some passengers reporting they had to wait up to three hours at border checks. In order to defuse the growing tension, Heathrow staff were handing out a leaflet informing passengers they 'deserved a warmer welcome' and advised disgruntled passengers to complain to the Home Office.
Marc Owen, director of UKBA operations at Heathrow, told immigration staff: "The leaflet is not alright with us. It is both inflammatory and likely to increase tensions in arrivals halls especially in the current atmosphere. It is inappropriate in that it is not for you to display how to complain on our behalf."
London Mayor Boris Johnson said the delays gave "a terrible impression of the UK" three months before the London Olympics. On an average day, Heathrow typically handles an around 190,000 arriving and departing passengers.
If you would like to apply for a UK visa WorkPermit.com can help. WorkPermit.com is a specialist visa consultancy with nearly twenty-five years of experience dealing with visa applications. We can help with a wide range of visa applications to your country of choice. Please feel free to contact us for further details.